We aim to be the leader in the provision of financial services, continuously striving to improve for the benefit of our customers, shareholders and employees.
We are committed to:
• treating our customers with respect, courtesy and sensitivity
• meeting our Service Quality standards
• responding quickly and effectively to complaints and compliments
• being fair and responsible when resolving complaints
• seeking a satisfactory outcome for all.
We work hard to ensure that you always receive an excellent level of service when doing business with us. We want to hear from you when we do things that delight you and when things may go wrong.
We encourage you to tell us when we do things right. Complete our form and give us your positive feedback when any of our employees has served you exceptionally well.
We know that things may go wrong from time to time. We want you to feel free to contact us with your concerns or complaints.
Please call us at (246) 622-9270 with your feedback, or you may complete the Customer Feedback Form at any of our offices.
We will commit to providing a response within two (2) business days of receipt of your concern even if a conclusive solution has not yet been reached.
We appreciate your feedback about our service.